Successful organisations understand and meet their customers’ needs. Making sure that your Services hit the mark is the difficult bit.
Blog
One reason to stop writing listicles
It’s not because I hate them (spoiler, I do), because who am I, and why would you care?
Research is dull
Research is dull. Of course I don’t really mean that. Research is essential, we just need a better name for what we do at the beginning of a project.
And Personas, that’s another horrible word, isn’t it?
Leeds GovJam
I haven’t mentioned GovJam, which is remiss, but Digital DWP have put together this great video about the Leeds Jam – you may spot me loitering in the background….
When do we need Service Design?
We hear a lot of talk about digital transformation, but that isn’t just about moving services online – or it shouldn’t be – and it’s certainly not the only time an organisation should consider service design. We run through a few of the potential triggers here.
How do you engage people who don’t want to be engaged?
The short answer is that you can’t. That’s not to say you can’t reach them – but rather than trying to force them to engage with you, you need to find a way to engage with them.
Tech North supporting innovation in Healthcare
We still can’t really tell you what we’ve been up to (sorry), but Tech North have covered their involvement in the Connected Healthcare challenge that we’re participating in.
Digital services: not for everyone?
In all sectors, there is a drive to move services online. However, this move to better serve the majority can end up leaving older people and those with disabilities by the wayside.
A new home for Hózhó
Hózhó has moved into an old coach house built around 1908. We might not have any exposed brick-work which seems to be mandatory for agencies these days, but the space is full of structural beams and with one of those doors on the top floor that opens out into space.
Yorkshire & Humber Digital Health Design challenge
The Yorkshire & Humber Digital Health Design Challenge intends to generate commercial benefit for the organisations involved and, more importantly, new digital solutions that lead to improved patient outcomes.
Global Service Jam
Global Service Jam is a non-profit challenge aimed to grow the field of service design and customer experience. Participants are given an abstract theme and just 48 hours to design and prototype a service to ‘change the world’.
Work with us
If you would like to discuss how Hózhó can improve your services or identify new opportunities, email info@wearehozho.com
01423 562921