Public services are moving online across the country as part of the government’s Digital Transformation strategy. As part of this, a Police Force were looking for a way to move a number of services online, including reporting, application and registration services.
We were commissioned to help them to write a tender which would allow them to purchase the technical solution to facilitate this digital move.
The Police Force had the challenge of commissioning a solution before they knew the full scope of the services that would be moved online. Hózhó worked with them to map processes and workflow. We identified the common elements within these services to establish the functionality that would be required from the technical solution. One of the key criteria for any solution was the need to adhere to strict security requirements due to the types of data that would be collected.
We specified a flexible technical solution to allow the Force to launch the new services online as required.
Hózhó worked with the Force to compose a detailed technical brief. This meant that they could put out a comprehensive tender for the solution, which was successfully commissioned and launched in June 2016.